You are currently in a journey, or involved in journeys and cannot log in. Here are the possible cases and the associated solution! 😊
🔐 I cannot send myself a password reset link
Three possible causes:
1. You have not yet created your access
Problem: You did not create your password through the login invitation generated by your company.
💡 If you have never logged in to Workelo, it is essential to use this email to create your access. It is not possible to create your access using a reminder email, for example.
Solution:
- Check that the email address provided to your company is correct.
- Look into your spam or junk folder for the invitation.
- Ask your HR team to resend the invitation.
2. You did not confirm an email address change
Problem: Your company changed the email address associated with your profile, and you did not validate this update via the link sent by email (valid for 24h).
Solution: Ask your HR contact to resend you a confirmation link via the platform.
3. Your journey has been closed or cancelled
Problem: If your journey has been closed or canceled by your company, your access to Workelo is deactivated. You will not be able to log in or receive password reset links.
Solution: Contact your HR team for more information on your journey status.
🔄 I am redirected in a loop on the Workelo interface
Possible cause: The combination of your email address and your technical identifier is not recognized by your company's secure portal (SSO system).
Solution: Contact your HR and IT teams to check that your credentials are correctly configured.
💡 Workelo cannot intervene in any way since this configuration is managed directly by your company.